I went to an event with my family to the cinemas and had a good time, but it wasn’t all good. This is an email I sent today..
- Jerome did a bowel movement in his nappy. We needed a full sized change table close by. We had two choices, try to find the central facility – which would have included being in a crowded lift with other people, or to change him in a place that was closer but not fit for purpose, like on the floor. We decided to change him in the meeting room of the cinema on the table (see image attached) that people usually reserve for eating. Ideally the cinema would have this kind of facility on the same floor. Furthermore, it might be useful to provide training to cinema staff on how to get to these facilities if people were happy to go to the facility.
- The disabled parking is non-standard. The disabled parking is not close to the entrance and we had to go across traffic with two kids, a wheelchair and a walker to get to the shopping centre entrance (see image attached). I would suggest that disabled parking be close to the entrance.
- On a minor point, I was surprised that the movie didn’t have captions. Not only does this help people with hearing difficulties, it also helps people for whom English is a second language.